Refund & Return Policy

Overview

At GANSI, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. Our Return & Refund Policy outlines the terms and procedures for returns, exchanges, and refunds on our men's clothing collection.

Eligibility for Returns

To be eligible for a return or exchange, please ensure the following conditions are met:

• Return Window: You must initiate a return request within 14 days of receiving your delivery.
• Condition: Clothes must be unworn, unwashed, unaltered, and free of stains, perfumes, or damages.
• Original Packaging: Products must be returned with all original tags, packaging, and invoices intact.
• Non-Returnable Items: Clearance sale items, gift cards, and innerwear/socks (for hygiene reasons) are non-returnable.

How to Initiate a Return

Returning an item at GANSI is simple. Follow these steps:

1. Send an email to support@gansi.com with your Order ID and reason for return.
2. Our support team will review and approve your request within 24–48 hours.
3. Once approved, our courier partner will pick up the package from your delivery address, or we will provide self-ship instructions.

Refund Process

Once we receive and inspect your returned clothing item, we will send you an email notification regarding the approval or rejection of your refund.

• Prepaid Orders: Approved refunds will be credited back to your original payment method within 5–7 business days.
• Cash on Delivery (COD): For COD orders, refunds will be transferred via UPI or Direct Bank Transfer after you provide bank details.
• Shipping Charges: Original shipping fees (if any) are non-refundable unless the item received was damaged or incorrect.

Exchanges

Need a different size or color? We offer hassle-free exchanges for size adjustments subject to stock availability. If the required size is unavailable, a full refund or store credit will be provided.

Damaged or Wrong Items

If you receive a defective, damaged, or incorrect item, please notify us within 48 hours of delivery with clear photo/video proof. We will arrange a free replacement or issue a full refund immediately.

Contact Us

For any further questions regarding returns, exchanges, or refunds, please reach out to us: